[Legal entity name] (ABN [ABN]) trading as Precipice Films ("Precipice Films", "we", "us", "our") respects your privacy. This policy explains how we collect, use, store and disclose personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, contacting us or engaging our services, you agree to us handling your personal information as described in this policy.
1. What personal information we collect
Depending on how you deal with us, we may collect:
- Contact details: your name, email address, phone number, job title and organisation.
- Enquiry and project information: what you tell us through our quote form, by email or by phone, including your budget and project details.
- Billing information: business name, ABN, billing address and payment records. We don't store credit card numbers ourselves.
- Images, video and voice recordings: footage, photographs and audio of people who appear in the videos we produce, such as interviewees, staff, talent, event attendees and members of the public.
- Release and consent forms: names, signatures and contact details of people who appear on camera, plus guardian details for minors.
- Website usage data: technical information such as your IP address, browser type, pages visited and time on site. This is collected through cookies and similar technologies, including those set by embedded video players.
We don't intentionally collect sensitive information (such as health information) unless it's reasonably necessary for a project and you have consented. For example, a charity film may feature someone's personal health story with their consent.
2. How we collect it
We collect personal information directly from you wherever possible. For example, when you fill in our quote form, email or call us, sign a release form, or appear in footage we film.
Sometimes we receive personal information from third parties, such as a client who gives us the contact details of staff or talent to be filmed. When this happens, the client is responsible for making sure those people know their information will be shared with us.
You can contact us anonymously or under a pseudonym for general enquiries. However, we'll need your real details to quote for or deliver a project.
3. Why we collect and use it
- To respond to enquiries and prepare quotes.
- To plan, film, edit and deliver video productions.
- To obtain and keep records of on-camera consent and releases.
- To invoice clients, receive payments and keep business records.
- To show our work in our portfolio, showreels and social media, subject to client confidentiality (see our Terms & Conditions).
- To improve our website and understand how visitors use it.
- To send occasional updates about our work. You can opt out at any time (see section 6).
- To comply with our legal obligations.
4. Who we disclose it to
We don't sell your personal information. We may share it with:
- Freelance crew, editors, animators and other contractors working on your project.
- Our clients. Footage featuring you is delivered to the client who commissioned it, who may publish it.
- Service providers who help run our business, such as cloud storage, video hosting (e.g. Vimeo, YouTube), email, accounting, payment and website providers.
- Professional advisers such as lawyers, accountants and insurers.
- Government agencies or others where required or authorised by law.
5. Overseas disclosure
Some of our service providers store data on servers outside Australia, including in the United States and the European Union. Examples include our cloud storage, email and video hosting providers. We take reasonable steps to make sure these providers handle personal information in a way that's consistent with the APPs.
6. Direct marketing
We may occasionally email past clients and enquirers about our work. Every marketing email includes a way to unsubscribe. You can also opt out at any time by contacting us.
7. Cookies and embedded content
Our website uses cookies to function and to understand how it's used. Videos on our site are hosted by Vimeo and/or YouTube, which may set their own cookies and collect usage data when you play a video. Their handling of that data is governed by their own privacy policies. You can block or delete cookies in your browser settings, though some parts of the site may not work properly as a result.
8. Storage and security
We store personal information and footage on password-protected devices, encrypted drives and reputable cloud services. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access or disclosure. No method of storage or transmission is completely secure, so we can't guarantee absolute security.
We keep personal information only as long as we need it for the purposes above, or as required by law. For example, tax records are kept for at least five years, and release forms for as long as the related footage is in use. After that, we securely destroy or de-identify it.
9. Access and correction
You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We'll respond within a reasonable time, usually 30 days. In limited circumstances allowed by law we may refuse access, and if so we'll explain why.
If you appear in a video and would like it removed from our own portfolio or channels, let us know and we'll consider your request. Footage already delivered to and published by a client is controlled by that client.
10. Complaints
If you think we've breached your privacy, please contact us first and we'll try to resolve it within 30 days. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
11. Contact us
Privacy Officer, Precipice Films
Email: chris@precipicefilms.com
Phone: 0405 432 440
Post: [Postal address]
12. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.